How To Get Maximum Happy Customer Feedback - All The Time ! (Part 1)
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Do you sell products online? Do you offer a service that
you're confident is as good as, if not better than your
competition? If so, then I'm sure your website must be
riddled with page after page of customer testimonials to
prove it.
If not... Then without a doubt, you're doing something
drastically wrong! Authentic, detailed customer
testimonials can be your greatest selling tool! Have you
ever noticed how the vast majority of successful businesses
- whether selling a product or a service - use this one
extremely important selling tool in all their sales
presentations - both online and off?
It's a proven fact that genuine, verifiable testimonials
convert more prospects into buyers! And your web site sales
can definitely benefit from this hypnotic and powerful
tool. Testimonials are the one selling tool that you can't
be without in ecommerce. Best of all, you can quickly and
easily have dozens of testimonials loaded in your sales
arsenal, firing your biggest guns, if you understand how
the process of soliciting a quality testimonial works....
*******************************************
"... I'm just writing to say that your product is
wonderful! I've purchased many other widgets online, but
your widget is by far the best widget ever. And it arrived
so fast! Your customer service staff was also a pleasure to
work with. I will be buying many more widgets from you in
the future! Thank you for the excellent product and
service...."
Susan B. Customer http://www.susanbcustomer.com
******************************************** As an astute
business owner, do you sometimes wonder...
"Just how do these companies pull it off... ... Why do
their customers take such initiative to tell the world
about their wonderful experience, while most of my
customers seem to purchase my product or service and then
fade away into a black hole somewhere in cyberspace?"
Well, there's an altruistic question you need to
immediately ask yourself.......
"How many times have I followed up with my customers and
actually asked them about their shopping experience?"
The fact is, if you sell a product or service online,
there's no "sneaky little trick" or "magic formula" for
obtaining authentic and powerful testimonials. The problem
is... YOU HAVE TO ASK! And that's where most online
businesses fall short.
Here's a perfect example...
Take a look at eBay. Here's a marketplace where anyone and
everyone is buying and selling goods and services.
Ironically, a buyer usually finds that their only
reassurance in making a purchase is by reading over a
"Sellers Feedback".
And guess what... everyone selling on eBay has feedback.
Why? Because ebay sellers ask for it! And they keep on
asking for it until they receive it. "It's the ebay way of
doing business" !
If you've ever bought or sold an item on ebay, you know
that feedback is by far a seller's most important selling
tool, and most good sellers have hundreds, even thousands
of testimonials from buyers telling the world about their
wonderful experience. Do you think this would still be the
case if EVERY seller didn't immediately ask for feedback
after a sale? Absolutely not! They too have to ask for
it.... AND SO DO YOU!
So, how do you ask your customers for their testimonials
without feeling like you're desperately seeking their
praise or approval? Actually, it's quite easy and should be
something you do methodically after each and every sale.
I've been known to pound the technique of customer follow
up into the ground, and here again is no exception. You
have to follow up with your customer to make sales, and you
have to follow up with your customers to solicit their
testimonials. Once again, it's just another example to
demonstrate the importance of customer follow up.
Here's a guaranteed way to obtain the feedback your looking
for...
After a sale (and you can incorporate this technique into a
product sale or service), immediately send a confirmation
email to your customer. In fact, most shopping carts will
automatically do this for you. If selling a physical
product, once their package ships, immediately send your
customer their tracking number. Then, no longer than seven
to ten days after their tracking number is sent, send
another follow up email asking your customer if they
received their package and if they have any questions or
concerns that need to be addressed.
http://www.ecommercehosting-best.com.
About the Author:
About The Author - David Newman is a business development
webmaster and self development "guru". David has achieved
his goal of Financial Freedom & his current goal is to help
other "worthy types" To Achieve Their GOALS! Subscribe for
FREE to "Life Changing Income 4 You " by sending a blank
email to: - dave@webmarketing4you.citymax.com or visit his
website at: http://www.webmarketing4you.citymax.com
Do you sell products online? Do you offer a service that
you're confident is as good as, if not better than your
competition? If so, then I'm sure your website must be
riddled with page after page of customer testimonials to
prove it.
If not... Then without a doubt, you're doing something
drastically wrong! Authentic, detailed customer
testimonials can be your greatest selling tool! Have you
ever noticed how the vast majority of successful businesses
- whether selling a product or a service - use this one
extremely important selling tool in all their sales
presentations - both online and off?
It's a proven fact that genuine, verifiable testimonials
convert more prospects into buyers! And your web site sales
can definitely benefit from this hypnotic and powerful
tool. Testimonials are the one selling tool that you can't
be without in ecommerce. Best of all, you can quickly and
easily have dozens of testimonials loaded in your sales
arsenal, firing your biggest guns, if you understand how
the process of soliciting a quality testimonial works....
*******************************************
"... I'm just writing to say that your product is
wonderful! I've purchased many other widgets online, but
your widget is by far the best widget ever. And it arrived
so fast! Your customer service staff was also a pleasure to
work with. I will be buying many more widgets from you in
the future! Thank you for the excellent product and
service...."
Susan B. Customer http://www.susanbcustomer.com
******************************************** As an astute
business owner, do you sometimes wonder...
"Just how do these companies pull it off... ... Why do
their customers take such initiative to tell the world
about their wonderful experience, while most of my
customers seem to purchase my product or service and then
fade away into a black hole somewhere in cyberspace?"
Well, there's an altruistic question you need to
immediately ask yourself.......
"How many times have I followed up with my customers and
actually asked them about their shopping experience?"
The fact is, if you sell a product or service online,
there's no "sneaky little trick" or "magic formula" for
obtaining authentic and powerful testimonials. The problem
is... YOU HAVE TO ASK! And that's where most online
businesses fall short.
Here's a perfect example...
Take a look at eBay. Here's a marketplace where anyone and
everyone is buying and selling goods and services.
Ironically, a buyer usually finds that their only
reassurance in making a purchase is by reading over a
"Sellers Feedback".
And guess what... everyone selling on eBay has feedback.
Why? Because ebay sellers ask for it! And they keep on
asking for it until they receive it. "It's the ebay way of
doing business" !
If you've ever bought or sold an item on ebay, you know
that feedback is by far a seller's most important selling
tool, and most good sellers have hundreds, even thousands
of testimonials from buyers telling the world about their
wonderful experience. Do you think this would still be the
case if EVERY seller didn't immediately ask for feedback
after a sale? Absolutely not! They too have to ask for
it.... AND SO DO YOU!
So, how do you ask your customers for their testimonials
without feeling like you're desperately seeking their
praise or approval? Actually, it's quite easy and should be
something you do methodically after each and every sale.
I've been known to pound the technique of customer follow
up into the ground, and here again is no exception. You
have to follow up with your customer to make sales, and you
have to follow up with your customers to solicit their
testimonials. Once again, it's just another example to
demonstrate the importance of customer follow up.
Here's a guaranteed way to obtain the feedback your looking
for...
After a sale (and you can incorporate this technique into a
product sale or service), immediately send a confirmation
email to your customer. In fact, most shopping carts will
automatically do this for you. If selling a physical
product, once their package ships, immediately send your
customer their tracking number. Then, no longer than seven
to ten days after their tracking number is sent, send
another follow up email asking your customer if they
received their package and if they have any questions or
concerns that need to be addressed.
http://www.ecommercehosting-best.com.
About the Author:
About The Author - David Newman is a business development
webmaster and self development "guru". David has achieved
his goal of Financial Freedom & his current goal is to help
other "worthy types" To Achieve Their GOALS! Subscribe for
FREE to "Life Changing Income 4 You " by sending a blank
email to: - dave@webmarketing4you.citymax.com or visit his
website at: http://www.webmarketing4you.citymax.com
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