The Consumers Rights in The Internet Transaction Shall Be Regulated

The crimes such as hackers, cyber talking, terrorism, fraud, theft especially for the banking data, personal data, Intellectual Property Rights, sabotage, harassment and denial of service are most crimes regularly happened. The motif are varies such as business, group and organization competition and interest, and hobby. In many cases the purpose is to get personal benefits. For an example the case of Steven Haryanto with wwwklikbca.com, klikbca.com, klickbca.com that have been deceived the consumers to conduct internet banking transactions. The purpose is simply to o steal the consumers' private data.

The internet misused indication is quite apprehensive. Steven's talent in creating misleading websites to hit and trap the careless BCA customers needs to be aware. What is Steven's aim and motif if it is not something related to the crime? Similar to such case, the false websites internet transactions offered fake fancy goods such as Rolex watches, branded bags, international trademark shoes and international books where the sellers expect the buyers to pay the sold goods with credit cards. Once the transaction and payment are completed but the purchased goods never been delivered.

The crimes in the internet world are happened so often but up until today Indonesia still has not tried to give any legal protection towards the consumers. On the other side the information and technology developments have made the internet using be greater. If the legal protection is still very low then the crimes are going to be increased continuously in the future.

We should realize that in an internet transaction, the internet users or consumers expect that there is a law and legal order. The buyers wish that there is no false advertisement or websites spreading around that finally could damage their interests in the transaction. On the other side the sellers in internet also have the same principle that there will be law and legal order in conducting the internet businesses. Therefore it can be concluded that the sellers and buyers are expecting the certainty of law and trading through the websites world in order to have the both parties equal rights and duties.

The legal certainty for internet field in Indonesia has not been realized yet. It continuously happens since there is no valid rule governs the interests of the businessman and consumers. For a developed country such as England, they already have a protection model towards the consumers especially for the internet transactions. One of them is Distance Selling Regulation 2000 that governs the consumers' rights in the internet transactions. The Article 7 Paragraph 1 stipulated that the suppliers/businessmen are obligated to provide the information to the consumers in a proper time before conducting any transaction.

The information contains the identity of the businessman, term of delivery, price, payment system and the most important thing is that the consumer has the right to cancel the transaction, except for special terms as mentioned in the Article 13 of the regulation for example that the price of goods is fluctuated based on the market. How is about the protection towards the consumers in Indonesia? We only could be patient and wait for the realization.